FAQ

Can I order a video from Santa for several children?

You can order one video message for up to five children at the same price.

Is it possible to order a video without the child’s photos?

Yes, it is.

When will I receive my video?

A personalized video from Santa will be delivered to your e-mail address no later than within 24 hours of the receipt of your payment.
If you do not see am email from us:

1. Check if you have specified the e-mail address correctly. There is a chance you gave us an incorrect email address.
2. Check if the email is not in SPAM / Newsletters / Promotions folders.
3. If you still cannot find our email, please contact support.

You can also download the video on the page of your order.

My child's name is not on the list. What shall I do?

Please type in your child’s name manually. You will get the video as soon as the name is recorded.

How do you ensure my personal data confidentiality?

Photos and any other personal information are used exclusively to create a video greeting and a post letter. The information provided is not used for any other purpose and is stored only for the duration of the current greetings season.

I found a mistake in my order. Can I fix this?

Yes, you can. Follow the link that was sent to your e-mail after placing an order, you should access your order profile. Check if you could see "Edit Order" button. If you find the edit button, press to edit your order. If you don’t see edit button, this means your order is already in the production and you should contact the support team to fix the issue.

The video is not playing on my computer, what can I do?

The most common reason is that you probably don't have the right codec packs. Please check this codec pack link.

Is it possible to order a video message for an organized group of children, e.g. kindergarten group, etc.?

Unfortunately, no. The video message is intended for individual children (up to five children in one video). There is one field for one name.

How can I share the link for downloading the video to another person?

You can do this on the page of your order.

How long will the video be available on the website?

You will be able to download the video from our website until the end of October of the following year.

Having watched the video, I realized that I had made a mistake when competing the form. Is it possible to edit the video?

Yes, it is. You can edit all the information you provided, except the name/names, on the page of your order.

How do I get to the page of my order?

A link to your order was emailed to you after your order had been registered on our website.

How can I forward the video message to my child's email?

You can do this on the page of your order.